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Frequently Asked Questions

Dedicated to Excellence

Have questions?
We have answers.

The Journey Autism & Behavioral Care Centers team is here to answer any questions you may have in regard to the process and treatment. Reach out to us today at 844.222.4513 and a team member will be happy to assist you.

Frequently Asked Questions About Our Services

What are the requirements to receive services?

The requirements to receive services include a diagnosis of autism spectrum disorder (ASD) made by a licensed physician or psychologist and a copy of the diagnostic evaluation. If you need assistance with how to go about having your loved one evaluated, please contact us and we will walk you through the process step by step.

How do I get an ASD diagnosis?

Contact your pediatrician or make an appointment with a developmental pediatrician or neurologist. Journey Autism & Behavioral Care Centers can assist you with finding a provider.

What age range do you treat?

The typical client age range at Journey Autism & Behavioral Care Centers is five to 21 years, though we provide treatment for as long as our clients need.

What does it cost and am I covered?

Insurance can be challenging to navigate, and we want to help. Give our Family Support Team a call and we will do a full benefits check to help you understand what your insurance covers.

Which insurances do you accept?

Journey Autism & Behavioral Care Centers accepts all major insurances, including Medicaid. Call us at 844.222.4513 and we will help you understand your benefits and additional resources that require private health insurers in Massachusetts to provide coverage for individuals with a diagnosis of autism spectrum disorder (ASD).

I don’t have insurance. Do you accept private pay?

Yes, Journey Autism & Behavioral Care Centers accepts private pay. When you call our team, we can help you access services no matter your method of payment.

What kind of training do behavior therapists receive?

We dedicate significant time and financial resources to training at onboarding and then ongoing professional development to ensure our staff stays up-to-date on the newest practices in our field. Behavioral technicians receive a 40-hour behavior training program and weekly ongoing training and supervision throughout their employment.

What type of background checks are done on your employees?

All of our employees undergo a thorough background check using CORI and reference checks.

How does a BCBA create a treatment plan?

Our BCBAs work collaboratively with the family to create a treatment plan. Our clinicians will schedule a diagnostic interview with the family, observe your loved one, and run skill assessments that identify both strengths and skill deficits. The treatment plans we create may address skills related to language, social skills, self-help skills, and play skills. In addition, our clinicians will complete behavior assessments to identify behaviors that may require an intervention to reduce unwanted behaviors like hitting or screaming or increase wanted behaviors such as functional communication.

How soon can I begin receiving services?

Once a treatment plan is completed, it is then sent to the insurance company for review and authorization. Once we receive treatment authorization, services will begin.

How often will we see the BCBA?

Most families will see their BCBA weekly. The BCBA will oversee the training and supervision of the behavior technician. In addition, the BCBA provides family coaching. Our BCBAs work with the family as a complete entity, not just the child.

What are your COVID procedures and precautions?

All employees will be required to wear face masks and personal protective equipment. Our behavior technicians and BCBAs will have hand sanitizer to use throughout each session.

Do you offer telehealth services?

Journey Autism & Behavioral Care Centers does offer telehealth. Please reach out to us and we can discuss if telehealth may be an appropriate option for your family.

What languages do you service?

Journey Autism & Behavioral Care Centers provides translation services upon request.

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Contact Journey Autism & Behavioral Care Centers Today

Reach out to our team at 844.222.4513 or connect with us online to learn more about the services we offer and how to get started.